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Privacy and Cookies Policy

What this document is for

This privacy notice provides details on how we, Norfolk County Council, use your personal information for the purposes of providing the Travel Norfolk Website. The end of the notice includes a cookie policy, which explains how cookies are used.

By ‘use’ we mean the various ways your personal information may be processed including storing and sharing the information.

Further details

We also provide the following details in our general privacy notice on our website:

  • Who we are
  • How long we use your information for
  • Your rights under the UK General Data Protection Regulation (the GDPR) and
  • How to exercise them

You can also ask us for a copy of this information.

What we use your information for

We may use the information about you to:

  • Provide our website
  • Provide the Journey Planner function
  • Respond to you if you contact us

We also use this information to assess the quality of our services and evaluate and improve our policies and procedures.

We may also use information in other ways compatible with the above.

What personal data we collect and use about you

We will collect and use:

  • IP Address (to provide our website)
  • Name and Contact Details (if you contact us)
  • Postcode (if you put a postcode into the Journey Planner)

Who provides this information

We receive this information from you, when you make use of the website and its functions.

Who we share your information with

Any information which is shared will only be shared on a need to know basis, with appropriate individuals. Only the minimum information for the purpose will be shared.

Your personal information will also be shared with third parties contracted by the County Council to provide a service to the County Council. These service providers are known as data processors and have a legal obligation under GDPR and to the County Council to look after your personal information and only use it for providing that service. For example, information may be shared with our IT providers, such as Microsoft who provide our email solution.

How the law protects you and the legal basis for processing your information

For general enquires we process your information on the lawful basis of public task. Our General Privacy Notice sets out in more detail how and when we use your information in these circumstances.

For all other information we have legal grounds under the GDPR to process this information because you have provided consent.

How long will we keep your personal information for

When the information is no longer needed for the above purposes, it will be securely deleted.

If we need to use your information for research or reports, your information will be anonymised and any information taken from notes (handwritten or typed) during any consultation sessions will be securely destroyed. The information will continue to be used in a summarised and anonymised form in any research reports or papers that are published. The anonymised information in the papers may be of historic interest and may be held in public archives indefinitely.

How we keep your information

The information is stored electronically, on the County Council’s network including records management systems.

Apart from as detailed below regarding certain cookies, we do not process your information outside of the UK and European Economic Area.

Automated decision making 

We do not make automated decisions about you.

Travel Norfolk Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them below:

Necessary Cookies

_cf_bm – This cookie is set by to monitor usage of the “Obvia” font used on this site – Expires 30 minutes after being set.

cookieyes-consent – This cookie is installed by “Cookie Yes” to remember which categories of cookie you have accepted – Expires 1 year after being set.

Analytical Cookies

_ga – Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. – Expires 2 years after being set.

_ga_* – Google Analytics sets this cookie to store and count page views. – Expires 1 year after being set.

Please note, that the Google Analytics cookie may send information about you, such as your IP address and information about how you use the website to the USA. As the USA is outside of the UK/EEA we cannot guarantee that your information will have the same level of protection as it would within the UK/EEA. For example, it may be intercepted by government agencies within the USA.

To deactivate the use of cookies which are not necessary and manage the use of cookies you can do so through the ‘consent preferences’ button on the bottom left of the page.

It may also be possible to disable cookies within your browser settings. Please note, if you block all cookies (including essential cookies) you may not be able to access all or parts of our website, or the website may not function as intended.

Changes to this notice

We may amend this privacy notice at any time so please review it frequently. The date below will be amended each time this notice is updated.

This notice was updated in December 2023.

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